Thank you for choosing horizonedge.space! We are committed to ensuring that you are satisfied with your purchase. If you need to return or exchange the product after receiving it, please read the following return and exchange terms carefully:

  1. Return and Exchange Time
    We provide you with a 14-day return and exchange guarantee. You can apply for a return or exchange within 14 days after receiving the product.
  2. Return and Exchange Conditions
    The product must be in unused condition, and the complete original packaging and all accessories (such as tags, instructions, etc.) should be returned together.
    There must be no scratches, wear or any other damage on the returned product.
  3. Application Process
    If you need to return or exchange an item, please contact our customer service team through the contact form on our website and provide your order number and the reason for the return or exchange.
    Once your application is approved, we will provide you with the return address and relevant instructions.
  4. Costs
    If the return or exchange is due to product quality problems or the wrong product is sent, all related shipping costs will be borne by us.
    If you apply for a return or exchange for personal reasons (such as the size is not suitable, the style is not liked, etc.), the shipping costs will be borne by you.
  5. Refund Processing
    Once we receive the returned item and confirm that it meets the return and exchange conditions, the refund will be processed within 7 business days and refunded to the original payment method you used when you paid.
    Please note that some banks may require additional processing time to display the refund result.
  6. Exceptions
    Some specific categories of products (such as custom jewelry, clearance sale items, etc.) may not support returns or exchanges. Please read the product description carefully before purchasing.

Thank you for your interest in horizonedge.space. We hope you have a pleasant shopping experience! If you have any questions or need further assistance, please feel free to contact our customer service team.